Roisin Markham

It is amazing how in group work a metaphor and language quickly becomes integrated in zoom and digitally convened spaces

Inspired by the first session with NCAD MA Service Design 2021 cohort, where I’m delighted to be a visiting lecture for two sessions in June on the topic of digital facilitation. Now I refer to it as d.facilitation, there is a reason for that which I will share shortly.

The first session with the students we explored d.facilitation using a service design approach to the learning. I designed it carefully and purposefully. The container and the experience of the workshop inform at several levels. As I mentioned in the session I never include anything superfluous in a workshop or survey. It has to flow with the purpose and where the session is landing – even if the outcomes are open.

I think that that has been my issue with design thinking, when delivered badly its a linear process. But done well and strategically used its a circular process that yield the right work. Doing the right work is an important theme in BDT Consultancy this year.

Professionally I do love a good process, my livelihood work has always been steeped in process. The global, EU and Irish patent I wrote at the end of the 90’s was a localisation process. In that decade I enjoyed whiskey regularly, Blackbush in particular influenced by the love of my life. I even bought a couple of exquisite celebration bottles of Middleton. Those bottles long gone but their beautiful wooden boxes sit behind me storing paints. I don’t drink so much whiskey anymore. I love the metaphor of the process.

Yup I value process, mapping and laying out clearly, strategically the flow of where you are going and how you are going to get their. Lets have more of that.